Search found 12 matches

by gurksallad
18 Feb 2023, 08:24
Forum: EmailReporting
Topic: EmailReporting sets closed issues to Assigned no matter what we do
Replies: 3
Views: 920

Re: EmailReporting sets closed issues to Assigned no matter what we do

Our setting is standard: $g_bug_resolved_status_threshold = RESOLVED; Now I double-checked the settings for Workflow transitions, and found that the setting "Status to which reopened issues are set" is sett to "Assigned". I changed it to "Feedback" and will see what hap...
by gurksallad
17 Feb 2023, 08:17
Forum: EmailReporting
Topic: EmailReporting sets closed issues to Assigned no matter what we do
Replies: 3
Views: 920

EmailReporting sets closed issues to Assigned no matter what we do

We have been trying to solve this particular issues for over a year now but it is still not working. I will try to explain the issue. When a ticket is set to statuses New (noone has started on it), Assigned (someone is working on it) or Feedback (job is done, get feedback from end user), and there i...
by gurksallad
02 Nov 2022, 16:44
Forum: General Discussion
Topic: Access denied
Replies: 5
Views: 2965

Re: Access denied

After reverting back to PHP 7.4, we still get access denied. Argh.
by gurksallad
02 Nov 2022, 10:16
Forum: General Discussion
Topic: Access denied
Replies: 5
Views: 2965

Re: Access denied

I added this:
$g_display_errors = DISPLAY_ERROR_HALT;
$g_show_detailed_errors = ON;
$g_log_destination = 'page';
$g_log_level = LOG_ALL;
But I get no info whatsoever about what's happening :(
by gurksallad
02 Nov 2022, 10:02
Forum: General Discussion
Topic: Access denied
Replies: 5
Views: 2965

Access denied

We have used Mantis 2.22.1 for several years, but all of a sudden - starting today - I get a lot of "Access denied" when altering some tickets (like editing values in custom fields, changing priority, etc). For this particular ticket, if I got to "Edit" and change Status to "...
by gurksallad
02 Aug 2022, 15:04
Forum: Customizations
Topic: How to change the category layout?
Replies: 0
Views: 1444

How to change the category layout?

In view_all_bug_page.php we want to edit the look for the Category column. Instead of "[category] General" we want "Category", i.e remove the brackets and General. What file do we need to patch?
by gurksallad
30 Jun 2022, 10:16
Forum: General Discussion
Topic: Question about $g_bug_reopen_status
Replies: 2
Views: 2788

Re: Question about $g_bug_reopen_status

That setting is already OFF, like it says in my post.
by gurksallad
30 Jun 2022, 07:33
Forum: General Discussion
Topic: Question about $g_bug_reopen_status
Replies: 2
Views: 2788

Question about $g_bug_reopen_status

We use Email-plugin. Sometimes, for closed tickets, an email arrives to the closed ticket and its status is set to ASSIGNED, despite our config looks like this: $g_bug_reopen_status = FEEDBACK; $g_reassign_on_feedback = OFF; . Attaching screenshot of history. What we want to do for this case is havi...
by gurksallad
22 Sep 2021, 11:52
Forum: General Discussion
Topic: Can "severity" be removed?
Replies: 3
Views: 2987

Re: Can "severity" be removed?

Thanks for the reply. However, we do not have the configuration "bug_report_page_fields" in Configuration Report (Mantis 2.22.1). Does this setting require a new Mantis version?
by gurksallad
22 Sep 2021, 11:48
Forum: General Discussion
Topic: Remove zero padding for ticket ID
Replies: 1
Views: 3799

Remove zero padding for ticket ID

Is there a configuration variable we can change to remove any leading zeroes from the ticket ID? In particular in the "View Issues" and "View Issue Details" pages. Elsewhere it does not matter.
by gurksallad
18 Aug 2021, 06:33
Forum: General Discussion
Topic: Can "severity" be removed?
Replies: 3
Views: 2987

Can "severity" be removed?

In our setup, we have no use for the Severity-option. By removing it from "View Issues Columns" under Manage Config -> Manage Columns we can remove it from the bug listing, but it still shows up in the filter header and when reporting new issues. Is it possible - without altering the code ...
by gurksallad
05 Feb 2021, 17:07
Forum: Help
Topic: Time interval for update column
Replies: 1
Views: 974

Time interval for update column

I know I've seen this config somewhere, but now I cannot find it in the manual or the code.

The "updated" column is marked in bold if the ticket has been updated the past 6 hours (I think). I want to increase it to 24. How and where do I do that?